High praise for Highbridge.
I bought a new Lunar Clubman ES from Highbridge Caravans in June 2017. A few minor issues were fixed by Highbridge quickly and efficiently.
At the second annual service in June 2019 damp was detected, a Warranty claim was submitted to Lunar which was approved and parts were despatched, but never received.
I was very concerned when I discovered Lunar had gone into administration.
Numerous phone calls and emails to Lunar after sales were completely unsatisfactory. No answers at all were received. I phoned after sales at Highbridge and explained my predicament, to my great joy they said straight away that as they sold the caravan they would honour the Warranty.
The van was booked in, all work was completed to a very high standard. I am a very happy customer thoroughly recommend Highbridge as a superb all round Caravan Dealership.
Pass my thanks to Chris who kindly advised me on how to replace my water pump in my camper van last Monday. I was so lucky with all the support (and cuppa) that I received to enable me to have my water working again. Service like this is far and in between these days and I just wish to pass on my thanks. Wishing you all a good week!
Dear all, Thank you for your service and help having purchased the Adria Adora which we are looking forward to using during 2020, your service has been impeccable and your staff so helpful, have a fantastic Christmas to all your staff. Muriel Solman.
Please pass on our thanks to Michael for the outstanding service and comprehensive information we received when collecting our (first) folding camper on Saturday 14 December. We had travelled some way and everything was ready and prepared, the two reception ladies were very kind, and also many thanks to David who was our salesman - we are delighted with our purchase from Highbridge.
To Rob Smith. Hi Rob,we wanted to send you this message,to let you know how pleased we are we the service we have received from you. Wecollected our Swift Challenger caravan on the 5th Sept,brought it home and fitted it out with all the things we would need to go out and about in it.On Friday 13th we took it out for our first trip to go to River Dart Country Club.When we arrived we set up and attempted to turn things on but the electrics did not work. I phoned your office and said we were in trouble.You sent two very polite helpful,knowledgeable men to help us out.They fitted a new control panel and got us up and running.Thank you for your help and quick response (they were with us within the hour),so we were able to have a great weekend for our first time out in our caravan. Yours gratefully Mr and Mrs Henderson.
To all the staff at Highbridge,you are the caravan equivalent to Carlsberg lager, Probably the best company in the world!. From purchase to a couple of teething problems the service we received was out of this world. I will never purchase a van from another company again.
I collected my new Caravan yesterday and I wanted to thank everyone for such an amazing service. Jackie and Tony at handover were fantastic, we felt so confident about the van and how it worked after such a comprehensive run through. The van looked spotless and everything had been prepared for us, they made sure we were hitched up correctly and even stuck on our number plate for us! The sales staff were helpful and completed our paperwork quickly and efficiently, the Awning department and the shop staff also deserve a mention for being helpful and friendly. What a great company to deal with all round, we love our new van and would highly recommend Highbridge Caravans, my Mum and Dad recommended us to you as they bought their van from you, and its not often you have a whole family delighted with the service they have received from a company. Thank You.
Nathan, Good morning. I just wanted to extend a sincere thanks to you and the Highbridge Team, for the professional service we have received on the purchase of our caravan. Not only did the site have a significant number of units to choose from, but the service we received from the sales, collection and admin team was exceptional. An easy process from end to end. Weâll definitely be returning to Highbridge when itâs time to upgrade! Kind regards, Jamie.
I would like to say a big thank you to Mike Ford in sales and Steve on the hand over for all they did for my wife and I from the time we arrived at Highbridge from Mike Ford to finding our caravan to the purchase he couldn't have been more helpful to Steve who did the hand over and the staff in the awning department and the shop for all their help.